Support
A bug, a lost save or a purchase that will not restore? Email us with the app name and what happened:
App Support
Contact support@kasparmedia.de for help with any of our apps. The notes below tell you what is useful for each one.
Economic strategy
For a case or game-progress issue, tell us your role, career year or period, and the decision involved. A screenshot of the file or result helps us reproduce it. For full-game access, say whether a purchase or restore failed and include the message shown. For iCloud saves, mention whether cloud backup is enabled, whether Game Center and iCloud Drive are signed in, and whether the issue concerns uploading, loading or a conflict. Keep your local save until the issue is resolved. Feedback currently stays on your device; use email to reach us.
City artwork · Maps · Memories
For a creation or export issue, include the city or template, PNG/PDF/GIF/MP4 format, output size and the step that failed. For widgets, mention the selected city, style and size; iOS controls refresh timing. For maps or weather, include the error shown and whether you were online.
For route recordings, include the activity, location permission status and whether you paused, locked the screen or reopened the app. Pause or finish a session to stop recording. Recovery after an interruption starts paused. Use a public example; do not email a private GPS track or precise coordinates.
Regional city downloads are being prepared for launch. For a download issue, include the region, progress or error and connection type. For access issues, say which plan and whether purchase or restoration failed. Keep important exports before removing the app.
City requests and artwork corrections can be emailed to info@kasparmedia.de, matching the app’s Settings actions. Name the city, country and relevant landmark. These actions open an editable draft; nothing is sent automatically. Locally saved feedback is not currently transmitted.
Daily Color Memory
For Color IQ support, contact Kaspar Media at support@kasparmedia.de. Please include your device model, iOS or iPadOS version, app version and a short description. For a color-result issue, a screenshot and information about display settings such as True Tone or Night Shift can be helpful.
Tell us which pyramid and material tier you are working on. For a production issue, include the affected quarry, transport or construction step; for offline progress, say how long the app was closed.
For a character, item or crafting issue, include your current progression and the item or recipe involved. Tell us what changed before the issue appeared.
For a rule or training question, include the chapter or question text, the answer shown and the training mode. For a learning-progress issue, mention which learning box is affected.
Include your device model, the generation or transformation mode, selected settings and the error shown. If an image result is involved, send only photos you are comfortable sharing.
Journal · Erinnerungen · Reflexion
Bei Fragen zum Tages-Eintrag, Kalender, Erinnerungsecho oder Entscheidungslabor nenne bitte den betroffenen Bereich und die Schritte davor. Gerät, iOS-Version und App-Version helfen bei der Einordnung. Private Tagebuchtexte oder persönliche Stimmungswerte sind für die erste Fehlerbeschreibung nicht nötig.
Das Beispieljournal zeigt fiktive Einträge und bleibt von deinem persönlichen Journal getrennt. Rückblicke im persönlichen Journal setzen einen tatsächlich vorhandenen früheren Eintrag voraus.
Bei Kaufproblemen teile bitte mit, ob es um ein Abo, den Premium-Zugang oder das Wiederherstellen von Käufen geht. Fragen zur optionalen Inspiration kannst du mit dem jeweiligen Bereich kennzeichnen.
Tell us whether the issue affects a task, calendar entry, goal or reminder. For a reminder problem, include your notification settings and the time you expected it to appear.
Offline Chess Coach
For support regarding Eloquence Chess, contact Kaspar Media at support@kasparmedia.de. Please include your device model, iOS version, app version and a short description of the issue. For a game or analysis issue, a screenshot and the relevant move or position can be helpful. For purchase issues, mention whether the issue concerns a purchase, restore or subscription access.
